In 2018, InsureandGo reported providing 3.1 million travel insurance policies … You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. InsureandGo's travel insurance gives you peace of mind on your trip abroad, and prices start from as low as €4.79. You can compare each travel insurance option by … I am now Seven Months from the date I made a valid Claim for … Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … They will be able to give you guidance based upon your individual circumstances. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Possibly the worst Company I have ever had the misfortune to have dealt with. Registered in the UK number: 05350177. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA.. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia.. If you do not want to auto-renew your policy… Travel Insurance policy wordings. in the event that you contract the virus, or experience further delays/cancellations during your trip home). The phone number is open 24 hours a day. It would depend on whether the Coronavirus general exclusion was in place at the time you bought your policy. ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. However, you may also contact our Medical Assistance team on +44 (0)207 748 0060 should you need to. Please also email this address if you are unable to log into your policy or download a form. Lodge your travel insurance claim. In the first instance, you need to try to get a refund from your tour operator or travel agent. The phone number is open 24 hours a day. In the first instance, you need to try to get a refund from your tour operator or travel agent. No. Wherever we say that we will ‘consider’ claims, this will be done in line with your policy terms and conditions, taking into account your individual circumstances. Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below: Budget – Purchased from 23.59 11th March 2020, Silver and Gold – Purchased from 23.59 11th March 2020, Black – Purchased from 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased from 23.59 11th March 2020, Budget – Purchased before 23.59 11th March 2020, Silver and Gold – Purchased before 23.59 11th March 2020, Black – Purchased before 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased before 23.59 11th March 2020. Cancelling or cutting short your trip if you, a member of your family or travelling party, are medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. 2020 Insure & Go Insurance Services Limited. Coupons or vouchers for future travel would constitute a monetary refund. Additionally, the FCDO currently advise against all cruise travel. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. In the unlikely event that the UK closes its borders while you’re abroad, you should contact your service providers in the first instance as they may be able to assist you. You can see the latest advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This continues to stand, however as of 4th July a number of countries are exempt from this advice. If your policy includes the Coronavirus general exclusion (exclusion 36 in your policy wording booklet): If your policy does not include the Coronavirus general exclusion, orIf your annual policy has renewed onto one with the Coronavirus general exclusion but you booked your trip prior to that renewal: The Claims Department will consider any balances which are non-recoverable, unless at the time of booking there was something to suggest that a claim might be necessary. Insure and Go Services - The Very Worst. you have had ’continuous cover’). Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. Additionally, the FCDO currently advise against all cruise travel. The benefits payable under your travel insurance policy will only top up the amount payable under your Private Health Insurance policy up to the medical expenses limit in your travel insurance policy. http://www.travelclaimsservices.com/Claims. You should approach all service providers in the first instance, as they may be able to arrange a refund. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. If you have not had continuous cover, your renewal will be classed as a new purchase (see ‘I want to buy a new policy now’). I phoned today and was told that they cannot offer me a travel policy … If you contact us within 14 days of purchasing this insurance then you are entitled to a full refund providing that you have not claimed on the policy… We would consider a claim in these circumstances unless at the time of booking there was something to suggest that a claim might be necessary. The FCDO also currently advise against all cruise ship travel. On 30th March, the Foreign, Commonwealth & Development Office (FCDO) advised British nationals against ‘all but essential international travel’ indefinitely. If they confirm they are unable to help and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Although your policy wording excludes all Coronavirus claims, we will now consider claims for: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. The phone number is open 24 hours a day. They will be able to give you guidance based upon your individual circumstances. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. As long as there was no break in cover between your old policy and the new one (i.e. you had ‘continuous cover’) then trips booked before the renewal date would be covered for Coronavirus claims, regardless of when the trip is taken. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … Your policy provides cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. They will be able to give you guidance based upon your individual circumstances. All InsureandGo Australia policies^ include a 14 day cooling off period. If you’ll be taking away something a … You can check the current FCDO advice here: . Please also email this address if you are unable to log into your policy or download a form. You can check the current status here: advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. If you are contractually obliged to pay the remaining sum of your trip, then we will take the date that you initially booked the trip as your ‘booking’ date. We would consider a claim for cancellation unless at the time of booking the FCDO were already advising against cruise travel, or there was something else to suggest that a claim might be necessary. If you decide to travel against the FCDO’s advice, you will not be covered for, No. The phone number is open 24 hours a day. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. Please note that this supersedes any country-specific advice (e.g. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Their website can be accessed here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Please note that this supersedes any country-specific advice (e.g. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. You should approach your tour operators or service providers in the first instance, as they may be able to arrange a refund or rebooking. Given the current circumstances, such claims will now be considered up to 48 hours prior to your planned departure date. InsureandGo are travel insurance specialists – we’ve been looking after people’s holidays for over 20 years. If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. A travel insurance policy will only cover you for non-refundable expenses. if the FCDO advise that trips to France are safe, this would not include cruises around France). Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. They will be able to give you guidance based upon your individual circumstances. If you are unable to arrange and/or pay for an alternative flight, please contact our Medical Assistance team on +44 (0)207 748 0060. **Applies to Gold and Platinum only, up to the amount specified, subject to the policy … Medical expenses if you need treatment for Coronavirus while abroad, including up to £2,000 to cover additional accommodation costs if this treatment means you need to extend your trip. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Please note that this supersedes any country-specific advice (e.g. Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below:. Please note that if an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … Please also email this address if you are unable to log into your policy or download a form. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Claims can also be made by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Online customer reviews for InsureandGo are for the company as a whole and are … You can check the current FCDO advice here: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. The policy will only cover you for non-refundable expenses. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. If you decide to travel against the FCDO’s advice, you will not be covered for, Our statement about gender pay gap equality, https://www.gov.uk/guidance/travel-advice-novel-coronavirus. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … Please note the below PDS’s are the … If you end up stuck overseas and unable to return to the UK, your existing policy will automatically extend in line with the terms and conditions for up to 30 days to cover you until you’re reasonably able to return home. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. We would consider a claim for cancellation unless at the time of booking there was something to suggest that a claim might be necessary. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. However, if the FCDO advise that you should return to the UK immediately, and you decide not to, you will not be covered for any Coronavirus-related claims that arise as a result of your decision to stay abroad (e.g. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. Although you were told when you purchased your policy that Coronavirus claims would not be covered, we will now consider claims for: Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. Contact our Medical Assistance team on +44 (0)207 748 0060. … Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. The policies are described as Insure and Go Light, and named Go Classic, Go Superior and Go Elite (Moneysupermarket) Economy, Economy plus and Premium (Comparethemarket). If you are put into lockdown while abroad, contact our Medical Assistance team on +44 (0)207 748 0060. In the first instance, you need to try to get a refund from your tour operator or travel agent. However, should you have to call to declare further conditions post-sale, you will continue to have the same level of Coronavirus cover as you had prior to the new declaration. You should contact your flight provider in the first instance, as they may be able to assist you. All premiums are inclusive of Insurance Premium Tax (IPT) at 12% Insurance2go is a trading name of Loyal Insurance Services Ltd. You can check the current status here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. If you choose to travel against the FCDO’s advice, you will not be covered for any subsequent claim. If the border closure means that you have to cut your holiday short, you may be able to claim depending on when you bought your policy: We would consider a claim for cutting short your trip unless at the time of booking there was something to suggest that a claim might be necessary. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. You can see the latest advice here: . We use cookies to improve your experience of our website. To download. InsureandGo is a UK-based travel insurance company that provides coverage for travelers living in the UK, Ireland and Australia. If you experience symptoms, you should contact our Medical Assistance team in the first instance on +44 (0)207 748 0060. If you purchased your policy before 31st January 2020 (4:00pm AEDT) and cannot travel to China while DFAT’s Smart Traveller website has a Level 4 (Do Not Travel) warning, we advise you to first contact … Insure and Go Travel Insurance does provide cover for annual multi-trip policies for up to a age of 100 and will also cover you for evacuation and repatriation. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. *Subject to the policy you choose. The phone number is open 24 hours a day. It look nearly 6 months to finally get my refund. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. What do Insure and Go Travel Insurance reviews by customer say? Our Budget level multi-trip travel insurance covers valuables up to £100; Silver policies cover £200, Gold £400, and a Black annual policy will insure £600 of your valuables. You should approach your tour operators or service providers in the first instance, as they may be able to assist you or offer a refund. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Single trips and annual multi-trips – Purchased from … The excuses/ "policies" they kept coming back with was RIDICULOUS. Please note that coupons or vouchers for future travel would constitute a monetary refund. By using our site you agree to the use of them. For trips booked before your renewal date: Your previous policy provided cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. The Gold package has been designed to bring travellers the most comprehensive policy ^ available at InsureandGo. In circumstances where you are provided with coupons or vouchers (by hotels/airlines/tour operators etc) for the purposes of re-booking trips at a later date, be aware that this constitutes a monetary refund. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. We use cookies to improve your experience of our website. If you buy a new policy it will include some cover for Coronavirus. If you are unable to leave and you contract the virus, cover would be provided for medical expenses. Insure and Go Services. Please note that cover is not in place for the time that you are back in the UK, but resumes when you return to your destination. The answers provided assume that where a policy has been renewed, there has been no break in cover (i.e. Please note that with annual multi-trip policies, you are not covered for the cancellation of your trip until the policy start date. They will be able to give you guidance based upon your individual circumstances. MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go … Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. If the change to your travel dates does not result in a change or extension to your policy dates (for example if you have an annual multi-trip policy) then we would not consider this to be a new trip, and you would have the same level of cover that was in place before your travel dates were changed. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. If not, then we will take the date that you completed payment. It does not guarantee that your claim will be paid. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. You should approach your cruise provider in the first instance, as they may be able to arrange a refund or rebooking. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. Insurance2go Business is the … You should contact your service providers in the first instance as they may be able to assist with your travel plans. All rights reserved, Our statement about gender pay gap equality. Kids are covered for free on family policies. The FCDO website is available here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. Then covid happened and cruise was cancelled and insure and go offered me a full credit up until 30th September 2020. 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