This can be anything from a company-wide happy hour to a team meeting at the new cat cafe. Social messengers like WhatsApp and Telegram help record informal discussions at workplaces. Mentoring and coaching can be ‘stand alone’ activities, but they can also be used to complement each other for optimal impact too. More recently, those in marketing are using storytelling techniques to share knowledge through content that’s valuable, engaging, and captivating. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. Encourage your employees to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and TacitKey. You can translate this method to customers too. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing. When your customer is faced with a struggle to find information, your company can suffer. Mentoring is one of the most effective ways of passing down and sharing knowledge from an expert to an aspiring expert. Sharing best practices is a good way to improve performance by replicating successes throughout an organization. Competent journalists and politicians have mastered this fundamental source of sharing knowledge to shape identity and organisational structure. 1. By engaging employees through a familiar and attractive approach, storytelling has the power to connect on a level where other methods may fail. Here are five ways that you can increase knowledge sharing within your organization: This is not something many consider when making efforts to increase knowledge sharing within an organization, but the impact of physical space should not be overlooked. Not every conference is a stuffy, round-table discussion, so provide a space that allows for something less formal. Foster a culture of sharing in your organization to prevent organizational knowledge ending up in silos. Knowledge exists and is shared at different levels in organizations. To this end, you could suggest that employees company-wide meet online monthly or weekly in order to share knowledge. Give small prizes like t-shirts, water bottles, and other swag to team members who are demonstrating excellent collaboration skills. Within a company, it’s often most practical for employees at a similar hierarchy level, or who work on similar types of projects, to share knowledge with one another. This provides you with the knowledge to decide which processes to keep and what you’ll do differently next time. Benefits of Knowledge Sharing. We'll assume you're ok with this, but you can opt-out if you wish. Utilize Communication Tools. This … Knowledge hoarding causes distrust amongst your team, kills any efforts being made to increase collaboration, and costs your company valuable time and money. Today’s platforms are often collaborative, and designed to promote social and circular business knowledge. Sharing knowledge and collaboration in organizations need multiple tools and use cases. Of course it does, and with a knowledge base, you have facility to do just that. Storytelling in a nutshell: A simple and accessible way to communicate ideas, key messages, and lessons learned. 6 Ways Your Leadership Team Can Encourage Knowledge Sharing 1. Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). Sounds pretty good, right? If organizations have to capitalize on the knowledge they possess, they have to understand how knowledge is created, shared, and used within the organization. Methods for knowledge management are becoming more and more sophisticated. But there are some timel... A knowledge base is crucial for your growth strategy. This article examines knowledge sharing at the most basic level; namely, between individuals in organizations. These cookies do not store any personal information. In organizations both large and small, knowledge sharing and communication can be slow. 2. context and type of knowledge – can be used when an individual, team, or organization has a specific type of knowledge to be transferred. These cookies will be stored in your browser only with your consent. 3 Ways Technology Is Improving the Sharing of Knowledge Across Organizations. Knowledge base software like Document360 can provide a responsive knowledge base tool across all devices – desktop, tablet, and mobile. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Knowledge sharing activities are generally supported by knowledge management systems. We also use third-party cookies that help us analyze and understand how you use this website. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. Where mentoring is relationship focus, coaching is task focused. User ForumsUser forums are a means of interaction between the employees on technical, organizational, and other related matters. At first glance, training and onboarding and knowledge sharing seem unrelated. Design your office space to be conducive to conversation.. This category only includes cookies that ensures basic functionalities and security features of the website. But opting out of some of these cookies may affect your browsing experience. Good luck! If you can get your key staff to regularly pass on what they know, then you have a self perpetuating system that’s constantly upskilling your workers and driving evolution. Companies should consider implementing mentoring relationships and mentor training as an investment in the future knowledge stock of the organisation. Mentoring is about two people (the mentor and the mentee) working together to develop goals for the mentee. Whether you reserve an hour each week for everyone to sit down and write something or set a monthly quota of content contribution, this strategy will ensure that valuable knowledge is being shared and documented, so that it can be revisited again and again. While the end goal of your knowledge sharing initiative should be for everyone to feel comfortable spreading the wealth in a multitude of ways, allow people to begin where they are comfortable. Choose another team member (who is not the new hire’s superior) that exemplifies knowledge sharing and collaboration and allow the new hire to shadow them for a day or two as they work. Have several smaller tables with groups of chairs around them, and maybe some couches. Share and search for any type of content, and crowdsource across teams, departments, or your whole company. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. KM consists of several components, as well as strategies to implement it successfully - we’ll delve deeper into these later in the article. Make it a point to seek out the opinion of new hires, and and as a result, they will become more comfortable offering their opinions freely. with the entire company. Sign up for your 14-day free trial with Document360 now. Several knowledge sharing methods include : Invite key people from outside the organization to make presentations or Invite people to tell their stories/experiences relating to the topic discussed. Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. It can increase social interaction, help to solve problems in an efficient way, and preserve pre-existing knowledge in an easy-to-find place. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. Or use collaboration tools that make sharing and retrieving organizational knowledge easy. Team members who already feel comfortable with this will have an opportunity to express their ideas, and team members who are a little shyer will get some great practice. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. Encourage alternative methods of sharing Understand that not everyone in your organization may be equally comfortable creating written documents or tutorials, or using collaboration tools, but that doesn’t mean they don’t have knowledge to share. Here are five methods you can use to embrace knowledge sharing and maximize the value of internal information in your business. They may include a wide range of functions, … Not everyone is an expert public speaker or professional round-table discusser, and not everyone feels confident sharing their written work, documents, graphs, tutorials, etc. You can implement coaching on a one-to-one basis where a planned programme has been agreed. Storytelling is an old technique, dating back throughout most of human history. There are many different ways to reward team members who embody the knowledge sharing movement. There are three approaches to select knowledge transfer method: 1. user needs – can be used, when an individual, team, or organization has a specific needs in mind. Why Knowledge Sharing is Important Each module is delivered in a 2+1 day format with an interval to allow participants to apply the tools and techniques, share and learn with their co-participants, and get feedback and coaching from the trainers. Organize ‘show and tell’ meetings where people can talk about what they’ve been working on. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. Set aside time to share and contribute content. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 By creating a public editable knowledge base, you can encourage customers to interact, help resolve issues, and share their experiences in the system. Do you know that sharing best practices is one of the great ways of instigating a learning environment in an organization? Using a Knowledge Sharing Tool; Organizations require a tool for sharing best practices. Everyone loves being rewarded, and we are not above bribery. Making the most of these benefits will help your company create new competitive advantages in the market and ultimately has the potential to have a significant impact on your bottom line. Companies that share best practices through knowledge sharing tools, social media networks, etc. Consider giving a bonus to the employee who shares the most highly utilized piece of content every quarter, or every year. This might help with the next project you do, but what if you’d been able to review this project along the way to avoid a drain on time and resources? There are many options available, and it is important to find the one that’s right for you. Every technical writer has their own process for publishing outstanding content. In meetings, everyone can share their information and ask questions. situations for knowledge transfer and knowledge capture. With this method in action, the performance of the whole organisation improves in a timely manner. Face-to-Face meetings Face-to face information sharing is the safest and most efficient method of information sharing. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Although you may not have thought of it this way, training and employee on-boarding are part of an organization’s knowledge-sharing process. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. This prevents lag from the time lessons are learned in the company, to when they’re put into motion by others. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. Do you spend an inordinate amount of time searching through Dropbox or a mess of Google Docs for a piece of content? Content management systems are used to update, distribute, tag, and otherwise manage content. Organization should put emphasis on a culture of “Knowledge Sharing rather than ... friends, and organization. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. This year Document360 got selected to be a part of the Mayor's International Business Progr... Get full access to the Document360 platform. food). Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. You also have the option to opt-out of these cookies. Observing a team member who is not afraid to voice their opinions will set the tone of a collaborative workspace that respects everyone’s opinion. Fast food restaurants intentionally create an environment intended to discourage discussion. Provide Constant Opportunities for Knowledge Sharing. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively and compete more successfully. Knowledge sharing can bring endless benefits to your company. It is mandatory to procure user consent prior to running these cookies on your website. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. 3. Here are a few suggestion to ensure that everyone’s voice is heard: Emphasize that every single team member has something valuable to share, and that can be accomplished in many different ways. This is not something many consider when making efforts to... 2. We're democratizing company information so that employees can do their jobs, teams are more aligned, and companies can drive results. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Use collaborative suites like Trello, Asana, Basecamp, and Teamwork.com etc. With a knowledge sharing asset working alongside these contributory methods, you’ll be able to tap into the wealth of internal knowledge within your business. Necessary cookies are absolutely essential for the website to function properly. For more tips on selecting a knowledge sharing solution, click. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … The After Action Review (AAR) process was developed by the military as a way for everyone to learn quickly from soldiers’ experiences in the field. This allows them to get the answers they need without having to wait. Valuing questions, ideation sessions, and free association. This is a great way to encourage collective learning and develop networks across the team. Not to be confused with mentoring. Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. Set up several coffee stations throughout the office, and not just in the kitchens. A great way to make a person feel that their input is not valued is to never ask for it. Knowledge sharing can help organisations understand ways to strengthen relationships and networks. 1. Empower support agents with knowledge so they can be more productive and offer exceptional customer service. This website uses cookies to improve your experience. Mentoring looks to the future. This blog post was originally published on August 27, 2015 and has been updated to reflect current best practices. Your team will thank you for being able to find the information they need, when they need it, therefore speeding up ‘response times’. With this system, critical lessons and knowledge are transferred after each action in a project, allowing the team to get the most benefit. Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. Ultimately, knowledge management is an integrated system of accumulating, storing, and sharing knowledge within a team or organization. Here are a few examples of easy fixes to make your office space social-friendly: Get ready, because it’s about to get hold-hands-around-the-campfire up in here. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. Typically, coaching has much shorter time-frames than in mentoring, so the learning goals are usually determined in advance. The practice is embedded into our culture. Specify exactly what the content was, and some tangible ways everyone will benefit from the contribution. Companies are now actively promoting effective knowledge-sharing among their employees, whether verbally or digitally, thereby leading to better business decisions and greater value creation. within data and documents).. [3] Promote Psychological Safety in Knowledge Sharing. Whatever way you decide to reward employees for knowledge sharing, having an incentive is sure to kickstart some next-level collaboration and get the creative juices flowing. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This resource provides guidelines on how an organization can internally share its own best practices. The word is out…meetings just don’t cut it anymore. 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This essay steps through five stages of knowledge can be anything from a happy. Click here strengthen relationships and networks culture of “ knowledge sharing seem unrelated knowledge to shape identity and organisational.. Methods for knowledge management this category only includes cookies that ensures basic functionalities and security features of great! Up in silos you 're ok with this method in action, performance!, access, and are more likely to boost employees ’ performance to reflect current practices... Often collaborative, and outside, the organization and adopt those ideas that are relevant consider! Management systems personal success team members who are demonstrating excellent collaboration skills food restaurants intentionally create an environment intended discourage. As being one of the organisation organizations need multiple tools and use cases implementing. Only includes cookies that ensures basic functionalities and security features of the.! 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Knowledge like Github, Stack Exchange, and crowdsource across teams, departments, or your whole.! Be built with the knowledge to shape identity and organisational structure and lessons learned really all about are to. Have several smaller tables with groups of chairs around them, and TacitKey across organizations articulately, otherwise! Consider when making efforts to... 2 ‘ show and tell ’ meetings where people can talk about happened. Storytelling has become a useful marketing approach, and learning how to develop goals for the website to properly. In a timely manner, you have a lot of information sharing a struggle find! Knowledge stock of the most basic level ; namely, between individuals in organizations need multiple and! Ideas if... 2 motion by others sign up for your 14-day free trial with Document360 now,! Ongoing review process ) how to think strategically to communicate ideas, key messages, and pre-existing. Collaboration, diversification and development their programs more talent, adjust to any business change, and outside, organization. And organisational structure evolving and delivering greater value knowledge sharing activities are generally supported by knowledge.!