Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. The other restriction is that the electronic coupon value (or the double value) may not exceed the value of the item being purchased; the same as for other coupons. Employees must be trained in customer service and store procedures, such as cash handling and internal controls. Additional policies. Keep an employee bulletin board in the back of the store where you can post important notices. If you own the building, however, it’s all up to you. Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. alterations? Closeout Specials. After writing, your documents should be reviewed, validated, and approved. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. If you own the retail space, who will maintain the parking area? Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. By focusing on the details now—under fairly unpressured circumstances—you'll be able to meet decision-making demands when under stress, and your employees will do what you want them to do. The key is to spell out all your policies clearly and fairly in your employee handbook (and elsewhere in your operation if necessary via signage). What happens after someone steals from your retail store? Only you or the person designated by you may pick up the item(s) purchased. Will you offer a customer loyalty program? What are the criteria? We’ll feature a different book each week and share exclusive deals you won’t find anywhere else. Who will be responsible for the general housekeeping of the store? This will allow you to easily and confidently enforce your rules. Be sure to keep a copy near the cash register for easy reference. Business owners all try to set an example for employees by sweeping, restocking, filing, and dusting as needed rather than waiting for a set time. Identify key processes and tasks in your business, and develop standard operating procedures (SOPs) for each. Safety & Security Policies – “Each year, American retailers suffer billions of dollars in crime losses,” says Entrepreneur. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Written policies are a great way to protect yourself, while also providing a safe, fair working environment for your employees. What is your shoplifting policy and procedures? Though the specifics of … Dress code and grooming standards 3. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. Establishing policies and procedures that identify how customers are served is vitally important in a retail store. Also determine under what circumstances you’ll accept personal checks. Customer service can be as simple as saying hello to customers as soon as they step through your doors. Whether your retail website asks users to enter their email addresses or phone numbers 2. Most of the work happens before you ever begin to write. Housekeeping Policies – Regardless of the industry your retail business is in, consistent housekeeping is always necessary. With a few retail store policies examples, it should be doable. Store Administration, HR Policies, Store Employees and Services 1. Target will not knowingly work with vendors or factories who use physical abuse or … Your size, location, and industry may dictate whether you must provide additional written information to employees. Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. You must be a global admin or Teams service admin to manage these policies. Wash your hands often with soap and water for at least 20 seconds. A government-issued photo ID and order number will be required for pickup. Learn to set limits for yourself. Depending on your stance, you can also include policies regarding: Kids in the salon, Pets in the salon, Using mobile phones during the treatment, Eating and drinking during the treatment; Example: As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. Policies for Hours of Operation – Retail stores typically have business hours and store hours. The business hours include the many tasks that need to be done besides selling—receiving, preparing and tagging merchandise, cleaning and facing shelves, freshening displays, counting the cash in the cash drawer, ordering new merchandise, checking on special orders, notifying customers of the status of their purchases, returning damaged goods, recording markdowns, answering the phone, and a multitude of other invisible, but necessary, tasks—that you usually can’t accomplish during store hours. For example, we may require employees to wear semi-formal attire for an event. Store policies. In 2019 we added paid bonding leave for new parents in hourly positions. Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. What information is required from a customer paying by check? How much money will you keep in the till? In-Store Pickup and Return. For all employees. Conclusion: This is an overview of some commonly used policies and documents. Other businesses ask for more detailed information, such as a home or work telephone number. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Skip Navigation Healthconnection℠ 404-778-7777 What contingency plans do you have in place in case of emergencies. Will you use one individual or hire an outside cleaning service? What will you do in the event of a power failure? When law enforcement agencies distribute fliers notifying you of scam artists working the area or shoplifters hitting other retailers, make sure all employees get the information right away. Your bank may be able to recommend policies, or even offer electronic check verification services, that will help you cut down on the cost of accepting bad checks. Then, both male and female employees should wear suits, ties, white shirts and appropriate shoes. How to Build Online Authority for Your Business, 5 Creative Ideas for Retailers to Keep Sales up During the Pandemic, Using Technology to Prepare for the 2020 Holiday Season, 40 Tips For Creating a Dynamite E-commerce Home Page [Infographic], 5 Ways to Drive Impulse Purchases with Point of Purchase Displays. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. Trees, Perennials, and Shrubs can be returned in-store within 1 year. Year-round employees and their spouses have access to the E-Store. Mention training and development initiatives you offer employees. It builds upon the values we share. Role of Businesses and Employers in Responding to COVID-19. The Balance suggests asking yourself the following questions when determining what your policies will be: As you can see, there are a lot of situations—many of which may not be on this list—that require a good amount of thought, along with a set of straightforward guidelines. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. Struggling to Find Good Employees? (i.e. Get heaping discounts to books you love delivered straight to your inbox. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. A safe, which isn't visible from outside the store, should be located on your premises; don't keep large amounts of money in it for any length of time or for predictable time periods if at all possible. Enhanced social distancing protocols by adding dedicated social distancing ambassadors responsible for monitoring customer flow in garden centers and front-end areas and to enforce customer limits to allow proper social distancing. One way to reduce the chance of robbery is to reduce the amount of cash you have on hand. Policies should be written in plain English and easily understood by all employees. She researches non-stop to see what successful retailers do and loves to share what she learns with small business owners. Will you be available for calls or emergency concerns after hours? Step 4 - Put the policies in writing and publicise them. As your business grows and you gain more experience operating your retail business, periodically review and revise policies as necessary. Retail businesses have two kinds of hours: business hours and store hours. For just $5 per month, get access to premium content, webinars, an ad-free experience, and more! Add one more list of tasks to oversee. Do you accept all forms of currency? We’ll explain why store policies are just as important for your business as the products you sell. Seasonal employees have access to the E-Store. You can use these sample dress code policies to tell employees how you expect them to dress for work. Talk to local law enforcement departments for suggestions on what you should include in your employee manual and training. Set exp… Attendance requirementsSpell it all out for your employees. What is your customer care vision (i.e. Otherwise, your employees will be able to take advantage of you and your company should they find any loopholes regarding its policies. Include this template in your Employee Handbook. Employees appreciate guidance about appropriate business attire for your workplace—especially when you specify a rationale for the dress code that your team has selected. It is important to create policies and procedures for shoplifting in your retail store. Keep a safe located on your premises, but don’t keep large amounts of money in it for any length of time or for predictable periods of time. As stated before, a company’s policies and procedures help managers and employees understand just what should be done in … Policies should be written in plain English and easily understood by all employees. Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. Take a look to see the recommended sample policies that don't sap employee spirits and steal their lives and private time. How do you plan to reduce external network threats? You can use these sample dress code policies to tell employees how you expect them to dress for work. Training of employees: Employee training is essential, especially given the frequent turnover in retail jobs. If your business is in a shopping center, you may be required to remain open during particular hours as part of your lease agreement, especially if your store is located in an indoor mall. To accomplish this, you need to define acceptable and unacceptable use of systems and identify responsibilities for employees, information technology staff, and supervisors/managers. What Is Driving You to Want to Build a Business. Your business’s code of conduct is the first place employees should look when they have questions about ethics and compliance. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. For example, as of December 2020, our COVID-19 Emergency Leave Policy has been extended through July 5, 2021. Purpose The purpose of the Key Control Policy is to protect the property and privacy of Williams College, and of individuals assigned to use College facilities, by limiting access to such facilities to assigned individuals and to their Supervisors. Here are six areas that can help you kick-start a strong employee handbook. Payment Policies – Payment handling policies and procedures are essential to any retail operation, especially if your goal is to provide the kind of smooth, pleasant service that keeps customers coming back. Recognition has been given to the fact that Facilities has responsibility for the maintenance of all spaces, including all building systems, and as such, may have a need for access to certain spaces occupied by others. If you've launched a retail business, figuring out retail store rules and regulations for employees from scratch may seem baffling. Employees assigned to open should arrive early to prepare the store for its opening to the public. No matter what kind of retail business you’re in, one thing’s for sure: You have to do housekeeping constantly. T J Maxx is so focused on employee theft. Managing of promotions and events: Stores rely … Set your policies in writing and make sure everyone understands how you expect your business to be represented. How will you respond to customer complaints and other interactions? It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. Organizations need to develop policies and procedures that reflect their vision, values and culture as well as the needs of their employees. Require associates to wear masks or face coverings. Policies are more than daily procedures and work rules; they're a road map for success. Discipline Target expects that all employees are treated with dignity and respect. We recognize that cell phones (and smartphones especially) have become an integral part of everyday life. Policies for Hours of Operation – Retail stores typically have business hours and store hours. Additional policies. The store should be opened to the public on time, indicated with signs or lights as appropriate. Certain products and payment methods, however, may not qualify for in-store pickup. Identifying and documenting retail policies and procedures can mean the difference between profitability and bankruptcy. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. We review these policies in detail during our audit process and expect our vendors to share these views and comply. A government-issued photo ID and order number will be required for pickup. They can also improve the way your customers and staff deal with your business. 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